Terms of service
Terms of Service
Swiss Health Group AG / Vitartis Webshop – Valid from June 1, 2026
1. Scope
These General Terms and Conditions, hereinafter referred to as "GTC", apply to all
Orders, purchases and deliveries via the online shop www.vitartis.swiss the Swiss
Health Group AG, trading under the brand name Vitartis, hereinafter referred to as “Swiss Health Group AG”, "we" or "us".
The online shop offers dietary supplements in the areas of health, vitality and Longevity.
These terms and conditions apply to customers residing in Switzerland and, insofar as Offered to customers abroad. Different terms and conditions apply. Customers are not recognized unless we expressly agree to their validity. in writing.
2. Contracting Party
Swiss Health Group AG
Chollerstrasse 35
6300 train
E-mail: contact@shg.swiss
Commercial Register: CHE-277.358.561
MwSt.-Nr.: CHE-277.358.561
3. Offer and product information
The presentation of products in the webshop does not constitute a legally binding offer.
but rather an invitation to customers to place an order.
We strive to provide accurate product descriptions, ingredients, and nutritional information.
To display application recommendations, images, and prices correctly and up-to-date. Minor Deviations, especially in packaging design, product images or Display on screens is subject to change.
The information on the respective product packaging is authoritative, in particular Ingredients list, nutritional information, usage recommendation, best before date and Warning notices.
4. Dietary supplements and health information
The products offered in the webshop are dietary supplements. They serve the purpose of They are a supplement to a normal diet and are not intended to treat or cure diseases. to diagnose, treat, cure, or prevent.
The products do not replace a balanced and varied diet. no healthy lifestyle. The recommended daily intake must not be exceeded. become.
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Product information, blog posts, FAQs, newsletters, social media content or other The content provided by Vitartis is for general informational purposes only and does not constitute a guarantee of quality or legal knowledge. This does not constitute medical advice.
People who are pregnant, breastfeeding, taking medication, or have an existing condition Those suffering from illnesses or unsure whether a product is suitable for them should consult their doctor before purchasing. Take under the care of a doctor or other qualified medical professional consult.
5. Conclusion of contract
Orders can only be placed by persons who are 18 years of age or older. have completed. By placing an order, the customer confirms that they have reached this minimum age. have.
By clicking the "Buy", "Order with obligation to pay" button or a By clicking the comparable button, the customer submits a binding order. After the order is received, the customer receives an automatic order confirmation. via email. This confirms receipt of the order, but does not yet constitute a binding order. This constitutes acceptance of the contract, unless expressly stated otherwise.
The purchase agreement is concluded as soon as we expressly confirm the order, which Payment has been successfully processed or the goods have been shipped. We reserve the right to refuse orders without giving reasons or to only process them. to assume this in part, especially in the case of unavailable products, obvious Pricing errors, suspected misuse, or failed payment.
6. Customer account and guest order
Customers can create a customer account in the webshop or place an order as a guest. give up. Customers are obliged to keep their login details confidential and to protect against access by third parties.
All information provided during registration and ordering must be complete and correct. Changes, especially to the delivery address or email address, must be made in a timely manner. update.
We reserve the right to close customer accounts in cases of misuse, false information, or violations. to block or delete against these terms and conditions.
7. Prizes
All prices are in Swiss francs (CHF) unless otherwise expressly stated. A different currency is specified.
The prices shown include statutory VAT where applicable.Shipping costs, customs duties, import taxes or other fees will be charged if applicable. any costs incurred will be shown separately or communicated to the customer during the ordering process.
For deliveries abroad, additional customs duties, import taxes, and other charges may apply. or processing fees may apply. These are to be borne by the customer and are not taken over by Swiss Health Group AG unless expressly stated otherwise agreed.
Despite careful maintenance, individual products in the webshop may be priced incorrectly. will be displayed. If it turns out that the correct price is higher than displayed, VITARTIS – Swiss Health Group AG Page 3 / 9 Terms and Conditions Webshop We contact customers before delivery. In this case, we are not obligated to... to process the order at the incorrect price. Has the payment already been processed? The corresponding amount will be fully refunded.
8. Payment Terms
The payment methods available in the webshop are displayed during the ordering process.
Possible payment methods include, in particular, credit card, debit card, TWINT, PayPal, These include invoice, prepayment, or other payment services. Unless otherwise stated, payment is due immediately upon ordering.
In case of late payment, we reserve the right to charge reminder fees, default interest, and other charges. Collection costs will be charged. will be retained.
Payment data is processed by the respective payment service providers. Services and safety standards are subject to the following conditions and Privacy policies of the respective providers.
9. Vouchers, discount codes and promotions
Vouchers and discount codes can only be used in accordance with the respective terms and conditions stated. can be redeemed.
A cash payment, subsequent credit towards orders already placed or Combination with other promotions is excluded unless expressly stated otherwise. specified.
We reserve the right to change promotions, discounts or vouchers at any time. to restrict or terminate.
10. Delivery and Shipping
Delivery will be made to the delivery address specified by the customer. Delivery times are indicated in the webshop or during the ordering process. They are non-binding. unless they are expressly designated as binding. If there are delivery delays, we will inform our customers as soon as possible. Delays due to force majeure, supply bottlenecks, transport problems, Customs clearance or events outside our control do not entitle you to anything. automatically leading to claims for damages.
Partial deliveries are permitted, provided they are reasonable for the customer. Additional Shipping costs for partial deliveries will only be charged if this has been communicated in advance. became.
11. Transfer of Risk
When deliveries are made to consumers, the risk of loss or Damage to the goods generally passes to the customer upon handover. If the customer is an entrepreneur, the risk passes upon handover of the Goods are handed over to the transport company, provided this is legally permissible.
12. Retention of title
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The delivered goods remain the property of the Swiss Health Group until full payment has been received.AG.
13. Right of withdrawal
Under Swiss law, there is generally no statutory right of return in online retail. or right of withdrawal. However, Swiss Health Group AG voluntarily allows returns. under the following conditions.
Voluntary return policy
Unopened, unused and originally sealed products can be returned within 7 days. Items can be returned upon receipt. This is conditional upon prior notification of the return via email. to contact@shg.swiss has been registered and confirmed by us.
The following are specifically excluded from returns, exchanges and refunds:
- opened, unsealed or partially used products;
- Products with damaged original packaging;
- Products that are not suitable for health protection or hygiene reasons
- Returns are suitable;
- Products with a short shelf life or an expired best-before date;
- Promotional products, provided they are marked accordingly in the offer;
- Products that have been improperly stored or handled.
Return shipping costs
The customer bears the return shipping costs unless explicitly stated otherwise. was agreed upon or the return is due to an error on the part of Swiss Health Group AG this is due to.
refund
Refunds will be issued after inspection of the returned goods via the original payment method. Payment method used. Shipping costs already paid can be refunded by the Refunds may be excluded to the extent permitted by law.
14. Defects, incorrect deliveries and transport damage
Customers are obliged to inspect the delivery upon receipt. Defects, incorrect deliveries or transport damage should be reported to us as soon as possible, no later than 5 working days after receipt, by email to contact@shg.swiss to be notified. The notification should include the order number, photos of the goods, photos the packaging and a brief description of the problem should be included.
In the case of justified complaints, we will, at our discretion, provide a replacement delivery, a credit note, Refund or another reasonable solution.
Normal variations in taste, color, or smell are to be expected in products containing Natural ingredients do not represent a deficiency, provided that quality, safety and Usability is not impaired.
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15. Minimum shelf life and storage
Customers are obliged to follow the storage instructions on the packaging.
Unless otherwise stated, food supplements should be stored in a dry, cool place. Store away from light and out of the reach of small children.
Products should no longer be used after the best-before date has passed.
Returns due to an expired best-before date are not accepted if the product still had a reasonable remaining shelf life upon delivery.
16. Application of the products
Customers are responsible for the correct application of the products in accordance with the instructions. Product label, package insert, usage instructions and warnings. The recommended daily intake must not be exceeded. Swiss Health Group AG accepts no liability for damages or complaints caused by Improper use, overdose, disregard of warnings, Combinations with unsuitable products or individual intolerances can occur, to the extent permitted by law.
17. Availability
All products are only available while stocks last.
If a product is unavailable after ordering, we will inform the customer and where possible, we offer a replacement delivery, a later delivery, a credit note or Refund offered.
18. Liability
Swiss Health Group AG is only liable for direct damages caused by intentional or grossly negligent behavior was caused. Liability for slight negligence, indirect damages, consequential damages, lost profits is excluded.Profit loss, data loss, health impairments due to improper use Application or damages caused by third-party providers will be covered to the extent permitted by law. excluded.
Liability for personal injury and mandatory statutory liability provisions Reservations remain reserved.
19. Contents of the webshop
All content of the webshop, in particular texts, images, logos, trademarks, product names, Designs, graphics, videos and other content are protected by copyright or trademark law.protected.
The use, reproduction, modification or distribution of this content is prohibited without permission. Prior written consent from Swiss Health Group AG is not permitted.
The brand name Vitartis and the product names Swiss 1 Premium Energy Caps, Swiss 2 Premium ProteoCollagen Drink and Swiss 3 Premium Omega 3 Oil must be consumed without Consent may not be used for one's own business purposes.
20. Reviews and customer opinions
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Customers can, if this function is offered, leave reviews. Deliver products.
Swiss Health Group AG reserves the right not to publish reviews or to delete if they are unlawful, offensive, misleading, medically inadmissible, or promotional. Reviews must not be obviously false or unrelated to the product. contain impermissible promises of healing or disease-related statements.
21. Newsletter and electronic communication
Customers can voluntarily subscribe to the newsletter. The newsletter can Information on products, offers, health topics and news about Vitartis is included. You can unsubscribe at any time via the unsubscribe link in the newsletter or by Email is possible.
Transaction-related emails, especially order confirmations and shipping information or payment information, can be collected regardless of newsletter registration. will be sent.
22. Data protection
The processing of personal data is carried out in accordance with Swiss federal law. on data protection (DSG) in the revised version (revDSG, in force since 1 September) 2023) and our separate privacy policy, which is available at www.vitartis.swiss is available.
By using the webshop and placing an order, the customer declares that I have read and understood the privacy policy.
According to the revised Data Protection Act (revDSG), customers have, in particular, the right to information about the data relating to their personal data. Personal data stored by the individual, the right to rectification of inaccurate data, and the right to... to erasure or restriction of processing, unless otherwise required by law This conflicts with retention obligations. Corresponding inquiries can be sent by email to contact@shg.swiss be asked.
Insofar as personal data is transferred to third parties (e.g. shipping service providers, (Payment providers), this is only done to the extent necessary for contract processing and in compliance with applicable data protection regulations.
23. Force Majeure
Swiss Health Group AG is not liable for non-performance or delayed performance of contractual obligations. Obligations if these are attributable to events outside our sphere of influence are.
This includes, in particular, natural disasters, pandemics, epidemics, strikes, and government actions. Measures, supply bottlenecks, transport disruptions, power outages, technical malfunctions, Cyberattacks or failures of third-party providers.
24. Changes to the Terms and Conditions
Swiss Health Group AG reserves the right to amend these terms and conditions at any time. The applicable version is: The version of the terms and conditions published in the webshop at the time of the order is applicable in each case.
Changes do not apply retroactively to orders already placed, unless otherwise stated. compelling legal reasons may require a different regulation.
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25. Severability Clause
Should individual provisions of these Terms and Conditions be wholly or partially ineffective, invalid, or If an provision is not enforceable, the validity of the remaining provisions remains unaffected. The ineffective provision will be replaced by a legally permissible regulation that is more suitable for the intended purpose. comes as close as possible to the economic purpose of the original designation.
26. Applicable Law and Jurisdiction
Swiss law applies, excluding conflict of laws provisions and the provisions of the Swiss Code of Obligations.
Vienna Sales Convention, to the extent permitted by law. The place of jurisdiction is, to the extent legally permissible, the registered office of Swiss Health Group AG.
Mandatory legal venues, especially for consumers and Consumers remain reserved.
27. Use of the webshop
The use of the webshop is exclusively for private, non-commercial purposes. permitted. It is specifically prohibited:
- to use automated means (bots, spiders, scrapers, etc.) to process content of the To capture, copy, or distribute webshops;
- to hack the webshop, inject malicious code, or circumvent security mechanisms to circumvent;
- to provide false or misleading information or to impersonate another person to spend;
- to disrupt the operation of the online shop or to other users and To make it more difficult for users to use the service.
We strive to keep the webshop available around the clock, however, we cannot guarantee this. We cannot guarantee availability. Technically necessary interruptions or maintenance work may occur. Subject to change without notice. Liability for temporary unavailability is excluded.
28. Transferability
The customer may not exercise their rights and obligations under this contractual relationship without prior written consent of Swiss Health Group AG to transfer to third parties or resign.
Swiss Health Group AG is entitled to exercise its rights and obligations under this agreement. to transfer the contractual relationship wholly or partially to third parties, in particular within the framework of of restructurings or company transfers.
29. Complaints
For questions, complaints or grievances, our customer service is available to assist customers. available. Complaints can be sent by email to contact@shg.swiss be submitted.
We strive to respond to complaints within 5 working days and to provide a to find an amicable solution. Should an amicable solution not be reached, Legal recourse is available.
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30. Blocking and termination of access
Swiss Health Group AG may revoke access to the webshop or a customer account at any time and suspend or terminate without prior notice if the customer violates these terms and conditions. violates, misuses the webshop or causes damage to Swiss Health Group AG.
In the event of a suspension or termination, already concluded purchase contracts remain valid. untouched.
